1. Information We Collect

We may collect personal information that you voluntarily provide when
interacting with our website, purchasing products or services, completing our
parenting quiz, subscribing to our mailing list, or communicating with us.

Depending on how you interact with us, this information may include:

Personal and Contact Information

• Your name and email address.
• Your mailing or billing address.
• Your telephone number, if provided.
• Information you submit through contact forms, registration forms, or other communications.

Parenting Quiz Information

When you complete our parenting quiz, we may collect your name, email address,
quiz responses, and results.

Your responses may include information about your parenting experiences,
communication patterns, family relationships, and challenges you are navigating
with your children. We use this information to generate your quiz results,
provide relevant parenting resources, and communicate with you about our
educational programs and services.

Coaching Information

When you inquire about or participate in coaching, we may collect information
about your parenting experiences, family circumstances, goals, and challenges.

This may include information you voluntarily share about your children, family
relationships, or other personal circumstances.

We encourage you to share only the information necessary for us to understand
your inquiry or provide the requested coaching services.

Please avoid submitting unnecessary identifying information about your children
or other family members.

Purchase and Transaction Information

When you purchase a course, coaching service, or physical product, we may
collect information necessary to process and fulfill your order.

This may include your name, contact information, billing and shipping details,
purchased products or services, transaction history, and payment status.

Payments are processed through third-party payment service providers. We do not
need to receive or store your complete payment card number to fulfill your
purchase.

Website Usage Information

When you visit our website, certain technical information may be collected
automatically by our website infrastructure or service providers.

This may include your IP address, browser type, device information, operating
system, pages visited, referring website, and information about how you
interact with our website.

Some of this information may be collected through cookies and similar
technologies.

2. How We Use Your Information

We use personal information to operate our business, provide our services,
communicate with you, and improve your experience.

Depending on your interactions with us, we may use your information to:

• Deliver online programs, educational resources, and purchased products.
• Provide personalized parenting quiz results.
• Respond to questions, inquiries, and coaching requests.
• Schedule and deliver coaching sessions.
• Process payments, fulfill orders, and provide customer support.
• Create and manage your online course account.
• Send program-related communications, lesson notifications, and service updates.
• Send parenting tips, educational resources, newsletters, and information about our programs and services.
• Improve our website, educational materials, and customer experience.
• Maintain website security and prevent fraudulent or unauthorized activity.
• Comply with applicable legal obligations and protect our legal rights.

We may use quiz responses and other information you provide to tailor the
educational resources and communications you receive.

We do not use your parenting quiz responses to provide a medical or mental
health diagnosis.

3. Parenting Quiz and Email Communications

Our free parenting quiz is intended for adults who are at least 18 years old.

When you complete the quiz, we collect the information necessary to generate
and deliver your results.

Submitting the quiz also enrolls you in our email communications, which may
include parenting education, practical resources, newsletters, and information
about our courses, coaching services, and other offerings.

We disclose this email subscription process when you submit the quiz.

You may unsubscribe from marketing communications at any time by clicking the
unsubscribe link included in our marketing emails or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending
necessary transactional or service-related communications, such as purchase
confirmations, account notifications, or information about programs you have
purchased.

4. Mailing List and Marketing Communications

When you subscribe to our mailing list, we collect your name and email address,
along with any additional information you voluntarily provide.

We use this information to send parenting education, helpful resources,
business updates, and information about our programs and services.

Our website may use third-party email marketing platforms, including Kajabi, to
manage subscriber information and deliver email communications.

Information submitted through our website may be transferred to our email
marketing platform to facilitate these communications.

You may unsubscribe from marketing emails at any time using the unsubscribe
link included in our messages.

You may also contact us directly to request removal from our marketing mailing
list.

We do not require you to purchase a product or service to unsubscribe from
marketing communications.

5. Online Programs and Course Accounts

When you purchase an online program, including From Tension to Trust, your
personal information may be used to create and maintain your course account.

This information may include your name, email address, enrollment details,
course access information, and program progress.

Our online programs are delivered through Kajabi, a third-party course hosting
and educational platform.

Kajabi may process personal information on our behalf to provide course access,
manage enrollments, deliver educational content, and facilitate program-related
communications.

Your use of Kajabi-hosted services may also be subject to Kajabi’s applicable
terms and privacy practices.

We use course-related information to deliver your purchased program, provide
support, and communicate important information about your enrollment.

6. Coaching Services and Family Information

We recognize that coaching conversations may involve personal and sensitive
family experiences.

Information you share through coaching inquiries, intake forms, or coaching
sessions is used to understand your goals, provide educational guidance, and
support the coaching relationship.

We treat coaching-related information with discretion and limit access to
individuals and service providers who reasonably need the information to
perform authorized business functions.

We do not publish identifiable coaching client information or private family
stories for marketing purposes without appropriate permission.

However, coaching is not a licensed mental health service and does not establish
the same legally protected confidentiality relationship that may apply to
certain licensed healthcare or mental health professionals.

Information may be disclosed when required by applicable law or when reasonably
necessary to address an immediate safety concern, consistent with applicable
law.

We encourage clients to avoid sharing unnecessary identifying information about
their children or other family members.

7. Payment Processing

Purchases made through our website or associated course platforms may be
processed by third-party payment providers, including Stripe.

Payment providers collect and process information necessary to complete
transactions, verify payments, prevent fraud, and comply with applicable
financial regulations.

We may receive limited transaction information, including payment confirmation,
purchase amount, payment status, and information necessary to provide customer
support or process refunds.

We do not need to store your complete payment card number to fulfill your
purchase.

Your payment information is also subject to the applicable payment provider’s
privacy practices.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website
functionality, maintain security, remember user preferences, and understand how
visitors interact with our content.

Cookies are small data files stored on your device when you visit a website.

Depending on the technologies enabled on our website, cookies and similar
technologies may be used for:

• Essential website functions and security.
• Account login and course access.
• Website performance and troubleshooting.
• Understanding website traffic and visitor interactions.
• Measuring the effectiveness of our content and marketing activities.
• Advertising and marketing personalization, where applicable.

Some cookies may be placed by third-party service providers.

You may be able to manage or disable certain cookies through your browser
settings or any cookie preference tools made available on our website.

Disabling essential cookies may affect the functionality of certain website
features.

Where required by applicable law, we will provide additional notices or choices
regarding nonessential cookies and similar tracking technologies.

9. Third-Party Services and Information Sharing

We use third-party platforms and service providers to operate our website,
deliver programs, process payments, communicate with customers, and fulfill
purchases.

These may include:

WordPress

Website hosting, website functionality, forms, and content management.

Kajabi

Online course delivery, account management, email marketing, and customer
communications.

Stripe

Payment processing, transaction management, and related financial services.

Website and Technology Service Providers

Website development, maintenance, security, hosting, technical support, and
authorized integrations.

Shipping and Fulfillment Providers

Processing and delivering physical product orders.

We may share personal information with these providers to the extent reasonably
necessary for them to perform services on our behalf or as otherwise described
in this Privacy Policy.

For example, information submitted through our website may be transferred
between WordPress and Kajabi to deliver quiz results, manage subscribers,
provide course access, or support customer communications.

Authorized service providers may have access to information necessary to
perform their assigned responsibilities.

We may also disclose information when required by law, in response to valid
legal processes, to protect the rights and safety of individuals, or in
connection with a legitimate business transfer, subject to applicable law.

We do not sell or rent our customer email lists to third parties for their
independent email marketing purposes.

10. Children’s Privacy

Our parenting quiz, online programs, and coaching services are intended for
adults aged 18 and older.

We do not knowingly solicit personal information directly from children under
the age of 13 through our website.

Parents and guardians may voluntarily provide information about their children
when completing our parenting quiz, submitting coaching inquiries, or
participating in our educational services.

We encourage parents to limit the information they share to what is reasonably
necessary for the requested service.

If we become aware that we have collected personal information directly from a
child under the age of 13 in circumstances requiring parental consent that has
not been obtained, we will take appropriate steps to address the collection and
delete the information as required by applicable law.

If you believe a child has provided personal information to us without
appropriate authorization, please contact us using the information provided at
the end of this policy.

11. Data Security

We take reasonable administrative, technical, and organizational measures to
protect personal information against unauthorized access, disclosure,
alteration, misuse, or loss.

These measures may include using reputable service providers, restricting access
to personal information, and maintaining appropriate account security practices.

However, no website, electronic communication, or data storage system can be
guaranteed to be completely secure.

We encourage you to use strong passwords, protect your account credentials, and
avoid sending highly sensitive information through unsecured communications.

If you believe your personal information or account has been compromised,
please contact us promptly.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide
our services, maintain business records, fulfill contractual obligations,
comply with applicable laws, resolve disputes, and protect our legitimate
business interests.

Retention periods may vary depending on the type of information and the purpose
for which it was collected.

For example:

• Purchase and transaction records may be retained to satisfy accounting, tax,
  and legal obligations.
• Course account information may be retained while your account or program
  access remains active.
• Email subscriber information may be retained until you unsubscribe or request
  deletion, subject to applicable legal and operational requirements.
• Coaching information may be retained as reasonably necessary for service
  delivery, business administration, and applicable legal obligations.

When personal information is no longer reasonably necessary, we will delete,
de-identify, or otherwise appropriately dispose of it, subject to applicable
legal requirements and technical limitations.

13. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights
regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Request information about how your personal information is used or shared.
• Opt out of marketing communications.
• Exercise other privacy rights available under applicable law.

To submit a privacy-related request, please contact us at
lynn@ifigomissing.org.

We may request information reasonably necessary to verify your identity before
fulfilling certain requests.

We will review and respond to requests in accordance with applicable law.

Certain information may need to be retained for legal, accounting, security, or
other legitimate purposes, even after a deletion request.

If applicable law provides additional rights, including the right to appeal a
decision regarding a privacy request, we will provide information about how to
exercise those rights.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms,
podcasts, educational resources, or other external services.

We are not responsible for the privacy practices or content of websites and
services that we do not own or control.

We encourage you to review the privacy policies of third-party websites before
providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our
business operations, website functionality, service providers, or applicable
legal requirements.

When we update this policy, we will revise the effective date displayed at the
top of this page.

Where required by applicable law, we will provide additional notice of material
changes or obtain any necessary consent before implementing changes to how
personal information is processed.

We encourage you to review this Privacy Policy periodically.

16. Contact Information

If you have questions about this Privacy Policy, how your personal information
is handled, or would like to submit a privacy-related request, please contact: